I know I haven’t posted anything for a long time, and I want to break the silence with a complaint. This is a complaint about AT&T realtionship with their existing and future customers:
First, they try to trick the average user (like me) to believe that he/she is going to pay less for the I-phone relative to it’s predecessor. They tells us that AT&T subsidize the cost and it is $200 cheaper then the previous generation. What they don’t tell us is that you pay $10 more per month relative to the previous generation. Since you are signing for a 2 year contract, that is $240 more!
Second, there is a discrimination of AT&T existing customers. The deal is that you can get the I-phone only for the discounted price. This price works only for new customers from other networks (or eligible customers within AT&T). An existing customer (like me) that wants to get the I-phone for its full retail price –
CAN NOT DO IT!
That basically mean that we are “held hostage” by AT&T until the end of the contract. My guess is that this short term strategy will come back to hunt AT&T. People don’t like to feel “second level customers” only because they signed a two years agreement.
1 comment:
I have been without landline telephone service for over a week because of an AT&T cable problem and AT&T's repair technicians cannot find the telephone box which is located in my neighbor's yard. They have the address, but cannot find the box. Other neighbors have phone service, so we know it is somewhere. AT&T has sent out 3 technicians. Each technician says he cannot fix it because it will take a maintenance technician, but their maintenance tech never shows up. I've called customer service three times this week and talked with their supervisors but the best they can do is apologize and tell me "We'll send someone out within the next 48 hours". How many more 48 hours do I have to wait?? I told one supervisor that I've been without phone service for over a week and he said many other AT&T customers have waited longer than that. ??? I had problems many years ago with AT&T but I will NEVER be stupid enough to subscribe to their service again. I thought I'd give them benefit of the doubt and give them a second chance, but it was my mistake. Good riddance to bad rubbish!!! There are options. Don't be duped by these doofuses like I was. If they offer you a "great deal", believe me, it isn't worth it!
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